Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who concludes a legal transaction for purposes that predominantly are neither attributable to their commercial nor their self-employed professional activity.)

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day

– on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered together;

– on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided you have ordered several goods as part of a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us (My Poppies GmbH, Karolinengasse 33/6, 1040 Vienna, Email: office@mypoppies.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Premature Expiry

The right of withdrawal does not apply to contracts

– for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;

– for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;

– for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

– for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

– for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

– for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;

– for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To My Poppies GmbH, Karolinengasse 33/6, 1040 Vienna, Email: office@mypoppies.com:
– I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/for the provision of the following service ()
– Ordered on ()/received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.